Latest Episodes

Explore our engaging podcast guests with Tenassia's unique twist.

Kerry Boulton is an Exit Strategy Coach, Value Builder, and former EOS Implementer who helps business owners design companies that thrive without them and are ready for sale when the time is right. With decades of experience founding, growing, and successfully exiting multiple businesses, Kerry brings a wealth of firsthand insight into what makes a company attractive to buyers and sustainable for the long term. She has written books, delivered keynotes (including at Australia’s first Business Exit Summit), and guided countless founders through the journey of preparing for their ultimate milestone: exit. Known for her practical, no-nonsense approach, Kerry empowers entrepreneurs to “begin with the end in mind,” eliminate risks, and ensure their most important investor — themselves — gets the return they deserve.

Begin With the End in Mind: Kerry Boulton on Building a Business That Lasts

Happy People, Simple Systems: Brian Dosal’s MSP Lessons

Brian Dosal is the CEO of Strety and co-founder of BrightGauge, a leading reporting and analytics platform for MSPs that was successfully acquired by Continuum. With a background that spans from running a family MSP to building SaaS companies, Brian is passionate about simplifying service delivery, fostering strong team culture, and helping leaders get more out of frameworks like EOS.

AI, Speed, and Sales: James Vickery on What Really Separates High-Performing MSPs

James Vickery is the CEO and Founder of Benchmark 365, a global service delivery platform designed to help MSPs scale profitably by providing the people, processes, and structure they need to grow. With more than 20 years of experience in the IT industry, James built and ran his own successful MSP before creating Benchmark 365 to solve the exact operational and staffing challenges he faced as a business owner. A seasoned entrepreneur and EOS advocate, James is passionate about helping MSPs remove bottlenecks, strengthen team culture, and shift their focus from constant firefighting to sustainable, sales-driven growth.

Greg Sharp on Agreements, Growth, and Building Real Value in Your MSP

Greg Sharp is the CEO and Founder of ZenContract, a global platform helping Managed Service Providers (MSPs) simplify, automate, and professionalise their client agreements. With more than two decades of experience across technology, leadership, and entrepreneurship, Greg has lived the full MSP lifecycle — from founding his New Zealand-based company Base 2 in his garage, to scaling it into a 50-person operation and selling it for a 10× multiple. Before launching ZenContract in 2018, Greg spent years inside the realities of MSP ownership, managing hundreds of clients, contracts, and recurring challenges that often came down to one thing: clarity. Those lessons shaped his belief that great service delivery starts with great agreements — ones that define partnership, protect both sides, and create the foundation for trust. Today, through ZenContract, Greg helps MSPs around the world strengthen their legal frameworks, streamline operations, and build lasting business value. Known for his down-to-earth approach and industry insight, Greg continues to champion the idea that structure and simplicity are what truly set successful MSPs apart.

Dean Calvert on Letting Go, Leading with Empathy, and Building a Business That Can Fly Without You

Dean Calvert is the Founder of Calvert Technologies, an Adelaide-based MSP he led for nearly 30 years before successfully selling the business in 2023. With decades of experience helping organisations navigate technology change, Dean built a reputation for combining technical excellence with genuine care for people — clients and teams alike. Today, Dean is a Professional EOS Implementer and Flight Instructor, helping business owners gain clarity, build structure, and develop leadership confidence both in the boardroom and beyond. His unique perspective blends three decades of MSP leadership with the discipline and precision of aviation, showing others how to build businesses — and teams — that can truly fly on their own.

Reflections on Service Delivery: Nick & Jeni Clift on Lessons That Shaped Ctrl-Alt-Deliver

Nick Clift is an experienced entrepreneur, business leader, and mentor with almost 30 years in the Managed Services industry. Alongside his wife and business partner, Jeni, he co-founded and scaled a successful Australian MSP, navigating its evolution from break/fix support to a mature managed services model.
After successfully exiting their MSP, Nick turned his focus to helping others master service delivery and business growth. As Co-Founder of Tenassia and Co-Host of the Ctrl-Alt-Deliver Podcast, he shares practical lessons from decades in the trenches — helping MSP owners streamline operations, lead with confidence, and build businesses that can thrive without them.

Kultar Khatra: Leading with Empathy and Calm Leadership

Kultar Khatra is the Director of Crash Technology, an Australian-based MSP delivering managed IT and cybersecurity solutions with a focus on trust, empathy, and long-term partnership. Before stepping into MSP ownership, Kultar spent years on the vendor side of the channel — helping service providers grow, strengthen operations, and deliver greater value to their clients. That experience gave him a rare dual perspective on what makes vendor–MSP relationships thrive. Today, Kultar leads with calm, clarity, and purpose. He’s passionate about helping teams understand not just what they do, but why they do it — building a culture grounded in accountability, empathy, and meaningful client relationships.

Guest Testimonials

Hear what our lovely guests say about the Ctrl-Alt-Deliver podcast!

The Ctrl-Alt-Deliver podcast is engaging and insightful. Jeni and Nick bring fresh perspectives that keep me coming back for more every week!

Scott Jefferis

CEO at RevolveIT

I love how interactive the Ctrl-Alt-Deliver podcast is! The hosts make every episode feel personal and relatable, creating a wonderful community around their content.

Scott Atkinson

CEO at TribeTech

★★★★★

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